Returns Policy

14 Day Return Policy

While we fully stand by every product that we sell, we understand that sometimes you might change your mind or realize the product you ordered wasn't exactly what you were expecting. That's why we offer a 14 Day Return Policy.

If you decide you want to return an item for any reason within 14 days after receipt of your order, please choose "Return An Item" from menu at bottom of homepage. Enter your order number and Phone/Email Address and follow the prompts to return the item.

Please note, you as the customer will be responsible for paying the return shipping costs of the item(s) in your order as well as a restocking fee.

Once your return item(s) have been received and inspected, we will send you an email notification that we have processed your return payment to your original payment method.

*Please note: In order to receive a refund for the item(s) ordered, the item(s) must arrive back to our distribution center in "Like New" condition and must contain all original packaging and accessories. "Like New" means that the items you ordered must not show any visual signs of wear. If items are returned with visual signs of wear, or have any minor issues due to use, items may still qualify for return for “Refurbished Use”, in this case a 40% restocking fee will be assessed. 

 Damages

If the product is damaged during shipping, you must make note of it immediately when signing for delivery and send photos to info@goodtreasures.com the day of delivery. Good Treasures Inc. will pay for shipping defective, damaged, or incorrect merchandise at our cost. Remember to keep all the original packaging for any items that need to be returned. All returns need to be authorized by our customer service department prior to being processed. We will ensure you get the product you ordered, undamaged, as soon as possible. Items that become damaged after use are non-refundable unless specified under warranty.

Cancellations

If you would like to cancel an order, please email or call our customer service team immediately to avoid return shipping fees. Cancellations received before shipment will receive a full refund. Orders canceled after items have shipped will follow our 1 Day Return policy and will be subject to return shipping costs.

For more information on Shipping & Returns see our FAQ page.

 

Thank You,

Good Treasures Customer Service